Terms and Conditions

Opening an account with Playzee creates a binding agreement between you and White Hat Gaming Limited, the Maltese company that runs Playzee. The summary below covers the rules players ask about most often.

Who can play

You need to be at least 18 and above the legal gambling age where you live, and able to enter a binding contract. You must live at the address you register and in a territory where gambling is allowed, and it is up to you to make sure that playing online is legal where you are.

Your account

One account per customer is the rule. Registration details have to be accurate and kept up to date. You choose your own username and password and stay responsible for bets placed with them, so keep them private. Acting for someone else, letting another person play on your account or using bots to make playing decisions can lead to closure and the loss of winnings.

Verification

We run electronic checks on age, identity and address and may ask for documents at any stage, including proof that payment methods belong to you. Until the checks are complete we may suspend the account or hold back further bets and withdrawals.

Inactive accounts

An account with no deposit or betting activity for 12 months in a row counts as inactive. After at least 30 days of notice a monthly fee of CA$5 is charged, and a balance below CA$5 is taken in full.

Bonuses

Only one welcome offer is given per account and player. Bonus money and the winnings it creates stay locked until wagering is complete, and asking for a withdrawal while a bonus is active cancels that bonus. Games count towards wagering at different rates. Winnings from an instant bonus may be limited to ten times its value, and bonus abuse such as delayed winnings or leaving large bets on a table may lead to the removal of bonuses and related winnings.

Deposits and withdrawals

Payment methods must be registered in your name. We take no fee for deposits or withdrawals, while a bank or payment provider may add its own. Withdrawals go back to the method you deposited with, the full deposit has to be wagered at least once first, and the weekly limit is 2,500 CAD unless agreed otherwise in writing.

Maximum payout

The most we pay on any single bet or spin is CA$250,000, not counting progressive jackpots. Wins of CA$100,000 or more may be paid in ten monthly instalments.

Complaints

Contact customer support first by live chat or e-mail. If the answer does not settle the matter, a Team Leader reviews it, and after that the Complaints Team gives the final response. We aim to resolve complaints within 10 days.

Licence

Gambling on Playzee is licensed by the Malta Gaming Authority under licence MGA/B2C/370/2017, and Maltese law governs these terms.